We are seeking a highly motivated and organized Account Manager to join our growing digital marketing agency. In this role, you will be responsible for operating as the lead point of contact for a portfolio of accounts, ensuring the successful delivery of our solutions, and building and maintaining strong relationships with our clients.

Responsibilities:

• Operate as the lead point of contact for any and all matters specific to your accounts
• Ensure all of the necessary deliverables for a project are completed and handed over on time and on budget
• Work and communicate with outsourced resources such as freelancers, vendors, and suppliers and oversee subcontracted projects
• Oversee customer account management, including negotiating contracts and agreements to maximize profit
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Assist with challenging client requests or issue escalations as needed
• Clearly communicate the progress of weekly initiatives to internal and external teams

Requirements:

• 3+ years of experience in account management, customer service, or related field
• Strong communication and interpersonal skills
• Ability to manage multiple projects and priorities effectively
• Excellent problem-solving and conflict resolution skills
• Ability to work well under pressure and meet tight deadlines
• Experience in the digital marketing industry a plus

At SB Digital, we offer a dynamic and fast-paced work environment, opportunities for professional development and growth, and a team that values innovation and creativity. If you're a motivated self-starter with a passion for customer service and a strong attention to detail, we encourage you to apply for this exciting opportunity.